(02-23-2012 08:11 AM)bcousins Wrote:
(02-23-2012 08:04 AM)Leyton Wrote: The Pixie server was provided to H4P in an unmanaged sense, but we are looking into it.
Cohen has informed me that this issue has only arisen since the application of the latest cPanel update to Pixie, which sets alarm bells off for me.
That would make it a 123com issue, Correct? Even though the server is unmanaged, It was after an update, and as a result would then be up to 123com to fix?
Technically, no - we provide a working box when ordered, and from there our maintenance requirement is to ensure that the box is always running (at OS level) and has network connectivity.
It is then the H4P staff's responsibility to maintain a working instance of cPanel.
From what I can see, H4P was set to upgrade to the Release Candidate of cPanel, which is likely to cause issues, I am now downgrading the server to the Stable release.